Refund policy

At Woodora, each product is custom-made and personalized specifically for you. Because of this customized nature, we generally do not accept returns or refunds if you simply change your mind. 

However, your satisfaction is our top priority. We offer a 7-day replacement or refund policy if your item arrives defective, damaged, or incorrect.

Damages and Issues
Please inspect your order upon reception and contact us immediately at woodora.store@gmail.com within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item. To help us process your request quickly, please include clear photos or a short video showing the issue. Once evaluated, we will make it right by sending a free replacement or issuing a full refund.

Exceptions / Non-Returnable Items
Since our products are personalized and custom-made (such as special orders, engraved items, or custom photo displays), they cannot be returned or refunded for reasons unrelated to manufacturing errors or shipping damages. We also cannot accept returns on sale items or gift cards.

Exchanges
Because all items are made to order, we do not offer standard exchanges. If your item is damaged or incorrect due to our error, we will send you a new one at no extra cost.

Refunds
We will notify you once we’ve reviewed the photos/videos of your damaged or incorrect item, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at woodora.store@gmail.com.