Refund Policy
At Woodora Store (woodorastore.com), all items are custom-made and personalized. Therefore, we do not accept returns or offer refunds for a change of mind.
1. Free Replacement or Full Refund
We will happily send a brand-new replacement or issue a full refund if your item arrives in any of the following conditions:
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Damaged or broken during transit.
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Defective printing (wrong images, wrong colors, or incorrect layout).
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Wrong item received (wrong product, design, or size).
2. Non-Refundable Cases
We cannot offer refunds or replacements if:
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You provided an incorrect or incomplete shipping address.
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You uploaded a low-resolution, dark, or blurry photo (we print exactly what you upload).
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You request a cancellation after production has started (more than 24 hours after order placement).
3. How to File a Claim
Please do not mail the item back. Within 14 days of delivery, simply email us at woodora.store@gmail.com with:
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Your Order Number.
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Clear photos or a video of the damaged/incorrect item and the shipping label.
Once approved, we will process your replacement or refund immediately. Refunds take 5 to 10 business days to reflect on your bank statement.
Contact Us: woodora.store@gmail.com | (+84) 964 812 730